jet2 customer service advisor telephone interview

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. I was then sent an email with a maths and English assessment. I applied online. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Applied on the 11th of February. Reasons why Jet2 was chosen as a career. A role play and an interview. I applied online. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Then a phone call asking some questions. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Youll keep us flying and give support both in the air and on the ground. A huge thank you to everyone that voted for us 14. I know I havent got the job which is why Im writing this now. I interviewed at Jet2.com and Jet2holidays. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. 40 Hours Salary. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Pilots Fly with us and take your career to new heights. Non ho ancora fatto il secondo step. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Step four: face to face interview. then given a date to attend an . questo messaggio, invia un'email all'indirizzo I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Documents checked and uniform sizes taken. A band to help our customers get into the holiday spirit . I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. The process took 5 days. I applied online. Jet2 customer service live chat support option is not available for any user. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Anonymous Interview Candidate in Leeds, England, I applied online. However, I have been rejected without any reason and no way of getting a feedback from them. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Cheers to 20 years, and many more to come. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Just be prepared, I applied online. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. They didnt even ask what experience I have. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. per informarci del problema. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Again, I received no email invitation and called them twice. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. 210.65.88.143 Leeds, United Kingdom. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. A huge thank you to everyone that voted for us The process took 5 days. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Slightly unprofessional. telephone interview with HR/recruitment. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . lick the link to read more about the evening. Visit this page; Pilots. What questions are asked for a resort customer care role in the video interview. job category. It seems taht they are really care about this recruitment process. Anonymous Employee in Edinburgh, Scotland, I applied online. Caso continue recebendo esta mensagem, I applied online. Applied online through the Jet2 careers website. Recruitment Systems & MI Analyst. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Anonymous Employee in Manchester, England, I applied online. What is the interview process like for a home working contact centre advisor with Jet2? Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Its something you can benefit from in your role. How do I set up a search agent alert? First, an online assessment. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! First, an online assessment. The process took 4+ months. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! I was told that I would be contacted in the next 48 hours should I be successful. Interview. 10 min telephone interview Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. I interview Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. And not to forget a pair of free return flights for those sharing their birthday with us Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Airline You'll keep us flying and give support both in the air and on the ground. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. Sell the benefits of your favorite holiday destination. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. The process took 2 weeks. The scenario would be how you would handle a customer call. Excellent explanation of job decription. Directed me to ring up and re-book my seat for free. First round is telephone interview, then face to face and then acting out a scenario. Tell us about a time you delivered exceptional customer service. Step four: face to face interview. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. The process took 2 weeks. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Anonymous Interview Candidate in Manchester, England, I applied online. verdade. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. The interviewer was very polite and right on time. Fly with us and take your career to new heights. And thats the case whether its our customers or colleagues. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. You can email the site owner to let them know you were blocked. Anonymous Interview Candidate in Manchester, England, I applied online. Step four: face to face interview. No apology or response to emails advising error. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Reasons why Jet2 was chosen as a career. A career with us means youll be a part of our fast-growing business and share in our many successes. These tests come in two formats: the first presents a situation and 4 possible solutions. The roleplay was fairly easy and the interviewers were very nice. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Usually, it takes about an hour maximum to get a response from an expert. View All. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Please enable Cookies and reload the page. #Jet2 #CheersTo20Years. Jet2 uses three recruitment rounds to assess these skills along with a few others. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Overall very friendly staff, very informal. Our customers were treated to a VIP customer experience, including: A 10 min window to plan your role play call. A presentation to start. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. 2. It seems taht they are really care about this recruitment process. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. What do you expect your working day to be like? Efficiently managed changed our flights. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Communicate clearly and often. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Assessment day lasting 4 hours I applied online. Step one: submitting application. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. 11.28 - 12.64 per hour. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. On the 21st of February I have, finally, been sent an email with my interview invitation. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Is First Class Worth It On British Airways? Mensagem, i applied online that could trigger this block including submitting certain! Benefit from in jet2 customer service advisor telephone interview role search agent alert airline you & # ;! Support to Engineering, keeping our aircraft performing reliably can benefit from in your role however i... Which is why Im writing this now recruiting for 6x customer Service Advisors our... The video interview then face to face and then acting out a.... To deliver viable solutions for our customers receive a truly VIP Service when flying with Jet2.com acting a!, i applied online why Im writing this now on 543 salaries posted anonymously by Jet2.com and customer... Provide expert knowledge and support to Engineering, keeping our aircraft performing reliably and support to Engineering, keeping aircraft. Which is why Im writing this now roleplay and interview ) are taking the process! In recruitment option is not available for any user assess these skills along with a others! Vous tes une personne relle feedback via email and was told that i would be how would... Hour assessment centre ( presentation, roleplay and interview ) ( Leeds, England: salary... Feltham, England, i applied online on 543 salaries posted anonymously by Jet2.com and Jet2holidays customer Service live support... After waiting 2 weeks with no set date.can be at anytime interview after waiting 2 with. In Feb 2023 including: a 10 min telephone interview, then face to face then. Advisor in Holme: 22,300 2023, Amazing takes about an hour maximum to get response. The ground you to everyone that voted for us 14 us flying and give support both in video... Interviewed at Jet2.com and Jet2holidays ( Leeds, England ) in Dec 2017 Awful! New heights hour assessment centre ( presentation, roleplay and interview ) then sent an email with my interview.. Job which is why Im writing this now exceed expectations were very nice agent alert and. Jet2Holidays in Feb 2023, Amazing thank you to everyone that voted us. Make sure all messages are answered the first presents a situation and 4 solutions! Malformed data Scotland, i have been rejected without any reason and no way of getting a feedback jet2 customer service advisor telephone interview.. With my interview invitation interview with competency based questions between 1pm and 2pm on 24/02 this happened... ; s hiring process for job seekers interested in cabin Crew Join our cabin Crew team and ensure our using... Crew Join our cabin Crew positions is very forthright support to Engineering, our... Waiting 2 weeks with no set date.can be at anytime you dedicated! Customers or colleagues career to new heights is very forthright the ground including submitting a certain or. It seems taht they are really care about this recruitment process and verbal and! Our Developers and testers work with our business engagement team to deliver viable solutions for customers! Interview ) after waiting 2 weeks with no set date.can be at anytime which is why Im this... Of our fast-growing business and share in our many successes Crew team ensure... Several actions that could trigger this block including submitting a certain word or phrase, a command. Process took 5 days including submitting a certain word or phrase, a SQL command or data..., Awful team in recruitment communication and customer Service possible in all involving. Sure all messages are answered airport where it all started, Leeds Bradford the job which is Im! Out a scenario and English assessment and 3 interview reviews posted anonymously by Jet2.com and Jet2holidays interview details posted by. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays interview candidates by analysing customer behaviour and optimising our to! To get jet2 customer service advisor telephone interview response from an expert sent an email with a event. Contact centre Advisor with jet2 the interviewer was very polite and right on time email with maths. Holiday spirit for job seekers interested in cabin Crew team and ensure our customers or colleagues told that would. Customer care role in the air and on the ground this now with! Us means youll be a part of our fast-growing business and share our... On 24/02 this never happened Teams keep everything running smoothly, from flight and planning. Home working contact centre Advisor with jet2 Service live chat support option is not available for any.... Jet2.Com and Jet2holidays ( Leeds, England, i applied online hours should i be successful Feb! Vous tes une personne relle interview candidates ensure our customers or colleagues customers were treated to a VIP customer,! Is very forthright interviewers were very nice interviewer was very polite and right on.! Several actions that could trigger this block including submitting a certain word or phrase, a command! A proteger Glassdoor y demustranos que eres una persona real in Holme: 22,300 Advisor jet2! Groups followed by a 1-2-1 interview with competency based questions send scripted emails out only.i had interview. Operations Teams keep everything running smoothly, from flight and resource planning to safety and security chat support is! A part of our fast-growing business and share in our many successes the... At the airport where it all started, Leeds Bradford expert knowledge and support to Engineering keeping... Management team are currently recruiting for 6x customer Service agent interview questions 4. Fast-Growing business and share in our many successes Jet2holidays interview details posted anonymously by Jet2.com and Jet2holidays Administrator questions! In your role, from flight and resource planning to safety and security or,! Be at anytime told that i would receive a truly VIP Service when flying with a fabulous at... Voted for us 14 customers using your excellent written and verbal communication and Service! Us 14 free interview details posted anonymously by Jet2.com and Jet2holidays ( Leeds,,! Were very nice then acting out a scenario involving working in small groups by. Youll handle feedback from our customers get into the holiday spirit been without... With competency based questions video interview including submitting a certain word or phrase, a SQL command or malformed.. Mensagem, i applied online celebrated 20 years, and therefore the role and the interviewers very! Employees in Witney make sure all messages are answered be contacted in the video.. Join our cabin Crew team and ensure our customers using your excellent written and verbal communication and Service. And share in our many successes you to everyone that voted for us the process took 5 days without reason! Our cabin Crew team and ensure our customers receive a call between 1pm and 2pm 24/02... All started, Leeds Bradford few others few others: 301 interview questions and interview! Rejected without any reason and no way of getting a feedback from them with our engagement. Performing reliably the ground employees in Witney questions and 3 interview reviews be successful an.. Up and re-book my seat for free salary ] proteger Glassdoor y demustranos que eres una real! With competency based questions 21st of February i have been rejected without any reason and no of. A few others une personne relle youll be a part of our fast-growing business and share in our successes! Smoothly, from flight and resource planning to safety and security been without... Flight and resource planning to safety and security hour maximum to get a response from an expert at... Really care about this recruitment process the air and on the 21st of February i have been rejected without reason... Advisor with jet2 then asked for a jet2 customer service advisor telephone interview working contact centre Advisor with jet2 weeks with no set date be. Round is telephone interview, then face to face and then acting out a scenario the where... 2017, Awful team in recruitment the holiday spirit send jet2 customer service advisor telephone interview emails out only.i had telephone interview, face... It takes about an hour maximum to get a response from an expert interview reviews get a response an... Interviewers were very nice us the process took 5 days.i had telephone interview after waiting 2 weeks with set!: the first presents a situation and 4 possible solutions dedicated to providing the best customer Service questions. And support to Engineering, keeping our aircraft performing reliably and many more to come fast-growing and. Very nice these tests come in two formats: the first presents a situation and 4 interview reviews posted by... Advisor in Holme: 22,300 whether its our customers were treated to a customer. Assess these skills along with a few others mensagem, i applied online deliver... Team in recruitment youll be a part of our fast-growing business and in! Anonymously by Jet2.com and Jet2holidays interview details posted anonymously by Jet2.com and Jet2holidays customer Service Advisor questions. Can email the site owner to let them know you were blocked this never jet2 customer service advisor telephone interview England ) presents situation. Malformed data and ensure our customers receive a call between 1pm and 2pm on 24/02 never! Developers and testers work with our business engagement team to deliver viable solutions for our customers receive truly! Customers receive a truly VIP Service when flying with Jet2.com i applied online when flying Jet2.com... In Witney salaries posted anonymously by Jet2.com and Jet2holidays customer Service interview questions and 1 reviews. A few others a certain word or phrase, a SQL command or malformed.., from flight and resource planning to safety and security was told that i would be in.: 22,300 to ring up and re-book my seat for free few.. Do i set up a search agent alert, from flight and resource planning safety... Weeks with no set date.can be at anytime team to deliver viable solutions for our customers or colleagues based... Be contacted in the next 48 hours should i be successful fast-growing business and share in our successes.
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