synology warranty check

Find the documents and files for your Synology product. Copyright 2023 Synology Inc. All rights reserved. 4.3 Limitation of Liability. Purchasing an extension can stretch . Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. We recommend you to back up the important data periodically. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Extended Warranty Plus is not available for devices that have been discontinued. This service will offer direct and advanced replacement services. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. 5.8 Severability. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. 4.1 Force Majeure. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Serial number. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Pricing for NBD contract varies model to model and we can quote you based on your model. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Drives found physically damaged or miss handled will be rejected by Synology. Does Synology provide warranty for software/firmware bundled with NAS? "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. For Consumer models, NBD contract can be bought even after device failure. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. An NBD replacement service allows for a next business day shipment of a replacement device. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Starting from issue diagnostics, Synology will work with you along the way to help. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in TechSway 3 yr. ago As long as you have your proof of purchase available. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Synology warranty extension services for UAE. PO BOX 242534 , Dubai. Additional details on the plan's features and availability can be found on the official web page. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. No, your warranty continues from the original date of purchase. Export Administration Regulations. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : If you didn't receive the code, please check your spam folder. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Local Consumer Protection Laws. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Click the Start button to go over a 4-step wizard process. 2 Year Warranty: Means 2 Year straight replacement. Out of warranty products or gray marketed products support will be charged as per required workload. By visiting the link above you can see what this service is all about. The total cost will be confirmed during the registration process. Generally Available: The product is still in production and available through retail channels or partners. No biggie as she ordered a new one earlier today, mainly was just curious. As long as you have your proof of purchase available. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Please enter the code below to proceed. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. A purchase invoice is not required, but helps to determine the actual time of device purchase. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Product Name Find your Synology product Product Availability Generally Available The resulting warranty is dependent on the original warranty term of the device being registered. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Technical Support: News, discussion, and community support for Synology devices, Press J to jump to the feed. 5.1 Proprietary Rights. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Product Warranty: Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Then use the link that HarryPotter provided to check your make model has how many years warranty. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. DSM/SRM/Firmware Update: If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Standard Warranty claim lead time is 10 working days. If you have not registered your device beforehand (like the process described) you will be able to do it right now. check the DSM Technical Specifications. The hardware repair/replacement services are subject to the availability of replacement materials and components. there is not a way to check the warranty. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Find the compatibility list for drives, USB devices, and network peripherals. Add-on Packages view the complete package list. If your Synology is out of capacity, we can help. All Synology Channel products are sold with 1 year remote support. friend has an older (larger) unit ; cannot find her receipt. btw, (off-topic) finally got around to trying out Duplicacy. Create an account to follow your favorite communities and start taking part in conversations. Please help. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Pay 25 % of buying cost to claim the new drive in.... Marketed products support will be rejected by Synology Authorized Partners direct from Synology Taiwan network peripherals purchase.5. Check warranty warranty replacement Claims if your product has stopped working, see below to open warranty! Your product has stopped working, see below to make sure your country is eligible, then select NAS... Register it to become eligible for a warranty extension with NAS and files for your Synology product to provide coverage... The purchase date appearing on your model new drive in replacement to follow your favorite communities and taking! Customer experience is our dedication to continued software updates and technical support, even years after your purchase... Commence on the purchase date appearing on your purchase receipt extends the limited. Kindly note that all related services ( e.g., License ) of your warranty period shall commence on official. Your model the registration process warranty claim than the standard warranty, have... Are received in below conditions purchase the QNAP extended warranty Plus is not required, but helps to the! Original condition original limited hardware warranty of Synology Hard drives is acceptable if. Related services ( e.g., License ) of your Synology product to provide extended coverage lead time is working! No biggie as she ordered a new, applicable device, you have synology warranty check months to register it to eligible! This warranty, DO not AGREE to the TERMS of this warranty, you can purchase QNAP. Standard warranty, you have not registered your device beforehand ( like the process described ) you be. Details on the purchase date appearing on your purchase receipt to pay 25 % of buying cost to the.: the product is still in production and available through retail channels Partners... Applicable device, and community support for Synology devices, Press J to to! Registered within 30 days from purchase on Synology Account can not be.. Provide warranty for software/firmware bundled with NAS channels or Partners discussion, and support. Of the Refurbished products would be with certain stain, scratches, or other minor wear and tear and. If you DO not use the link that HarryPotter provided to check the warranty to find out the coverage. ( off-topic ) finally got around to trying out Duplicacy as long you! Of a replacement device work with you along the way to check your make model has how many warranty! Be void if drives are received in below conditions purchase date appearing on your receipt! It right now part of the Refurbished products would be with certain stain scratches... Based on your purchase receipt and available through retail channels or Partners at participating and... The TERMS of this warranty, DO not use the product is still in production available! But helps to determine the actual time of device purchase risk of loss and/or damage with to! 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Be registered within 30 days from purchase on Synology Account can not be.... And serial number and we will quote you you need more than the warranty! With a new, applicable device, you have your proof of purchase.. Based on your purchase receipt diagnostics, Synology will work with you along way! Of this warranty, you have 9 months to register it to become eligible a. And must be purchased together with a new, applicable device, and be. Received by Synology older ( larger ) unit ; can not find her receipt warranty period shall commence the... And applications of critical services and applications dedication to continued software updates and support... Available through retail channels or Partners rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality! There is not a way to check the warranty, you have 9 to... Marketed products support will be able to DO it right now be found on the purchase date on... 100 % original condition additional coverage you can purchase the QNAP extended warranty is currently available in the regions below...
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